AccuNurse Support
When your attention is focused on delivering high-quality resident care, you need to know that behind the scenes your AccuNurse® system is running smoothly. That’s why Vocollect Healthcare Systems provides a comprehensive maintenance and support program. Through one point of contact, you’ll get all the support you need whether it be on the phone or in person during your site visits. We’ll help you keep everything humming along so you can spend time where it counts – with your residents.
Your AccuNurse Support Program includes:
Implementation Services
- Project implementation
- Best practice reviews
Technical Support
- 24x7x365 Technical Assistance
- Software Support
- Hardware Support
Resources
My Support (User name and password required to enter and track cases)
Project Implementation Services
As your project moves through its life cycle — from early planning stages to implementation, you can take advantage of experience that has made us the number one choice for voice in the long term care industry. Your Vocollect Healthcare Systems (VHS) implementation team, as an extension of your own team, will adopt your key success measures as their own. You will benefit from a highly-tuned, six phase process — the refined result of implementations in organizations just like yours.
We take good care of you so you can focus on your residents.
Consider the peace of mind you’ll have working with experts who know your industry.
Best Practice Reviews
To make sure you’re maximizing the benefits of your system and taking advantage of the best practices of others, a VHS Professional Services Team Member will periodically review your whole implementation.
Your Professional Services Team Member will conduct an evaluation to assess performance, identify issues, provide appropriate corrective action suggestions, and fine tune your system. You’ll get a written report on the findings and recommendations to take performance of AccuNurse to new levels.
Support
AccuNurse Support is available 24x7x365 at our AccuNurse Support Center in Pittsburgh, PA. Every time you contact us, we’ll log a new case in an electronic tracking system. A case can be opened for anything, from general “how-to” questions to reporting system outages.
There are three ways to contact us and open a case:
Phone: (877) 282-3456, Press 2.
Email: Support@healthcare.vocollect.com
Online: “My Support” (User name and password required to enter and track your cases).
We respond to email or online requests within one business day.